CUSTOMER INFORMATION / PRE-LAUNCH DRAFT

Delivery & returns.

Made after your order

These are standard studio designs, printed after ordering. The intended supplier currently estimates 3–5 working days for production, followed by 2–5 working days for UK delivery. These are estimates, subject to confirmation at launch. We will disclose delivery charges and the agreed delivery period before you pay. If no other delivery period is agreed, the statutory default is delivery without undue delay and within 30 days.

Your right to cancel

For standard garments ordered online, you may tell us you wish to cancel within 14 days after receiving your order. Where items from one order arrive separately, the period runs from receipt of the last item. You then have another 14 days to send the goods back. Being printed on demand does not by itself remove this right.

For a change-of-mind return, you pay the direct return postage where this was disclosed before purchase. We refund the garment price and standard outbound delivery charge when the whole order is cancelled. Refunds go to the original payment method within 14 days of receiving the returned goods or evidence that you sent them, whichever comes first. We may make a lawful deduction for diminished value caused by handling beyond what would be reasonable in a shop.

Faulty or incorrect items

Your statutory rights apply. Goods must be as described, of satisfactory quality and fit for purpose. Contact us promptly if an item is faulty, damaged or incorrect. Where the law requires us to bear reasonable return costs, we do so. Please do not send returns directly to the printer without instructions from the studio.

Bundle returns

Each item is allocated its share of the paid bundle price in your order record. The launch policy will clearly disclose how partial returns affect the refund. Full statutory cancellation refunds are not reduced by an undisclosed bundle penalty.

Cancellation form

To: [seller name, address and email — to be completed before launch]. I give notice that I cancel my contract for the following goods: [items]. Ordered on / received on: [date]. Name: [name]. Address: [address]. Date: [date]. Signature, only if submitted on paper: [signature]. You may also cancel by any other clear statement.